The purpose of this privacy statement is to indicate how Kempische Bouwmaterialen collects, uses and protects your personal data in the context of the use you make of this website or in the capacity of visitor and/or customer of our store. This use takes place in accordance with the applicable laws and regulations, including the European Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation – AVG – GDPR).
The controller of your personal data is KRB NV, with registered office at 2160 Wommelgem, Koralenhoeve 35 and with company number 0428.472.655, hereinafter referred to as “we” or “Kempische Bouwmaterialen”.
The supervisory authority in Belgium is the Data Protection Authority: https://www.privacycommission.be.
This privacy statement is a general statement. Depending on the relationship you have with us or the services you use, additional privacy information may be provided.
We mainly collect the information and data that you provide us when you use our website and our services, including when you:
Place orders and/or make purchases (including after-sales)
Use our contact form or contact us in another way
Request a quote by filling in our quote form
Make a credit application
Participate in promotions and/or competitions
Surf on our website using cookies
or in the context of our normal operation.
We may also obtain your data via third parties to whom you have given your consent (or on the basis of another criterion provided for by law).
We collect different types of information depending on the services you use and the use you make of this website.
If you place orders and/or make purchases, we collect your e-mail, name, telephone number, delivery address and any billing information.
When you use our contact form or contact us in another way, we collect your name, email, telephone number, address and the information you provide in the contact form or during the contact.
When you request a quote via the quote form on the website, we collect your name, email, telephone number, address and the information you provide in the quote form.
When you purchase services, the data depends on the service you have purchased.
When you apply for credit, we collect your name, contact details of the applicant, position of the applicant, name of the person who is allowed to collect the goods and bank institution/bank account number.
If you participate in promotions and/or competitions, we collect your name and possibly contact details, as well as all data necessary for participation in the competition.
Kempische Bouwmaterialen also processes personal data necessary for the normal operation of the company (based on an agreement, a legal basis or a legitimate interest).
Your data is mainly used for the following purposes:
To provide and improve the products and services you request
To improve your experience on our website
To offer you loyalty benefits
To serve as a reference for other customers
To communicate with you about our range and temporary offers
To invite you to events organised in our store
To manage our activities
To conduct our marketing and advertising campaigns
To detect and prevent fraud
To handle questions and complaints
To be able to follow up on claims and fines
To carry out credit analyses if credit is granted
To ensure the security of the (visitors to the) website
To carry out statistical analyses regarding our customers (with the sole purpose of improving the quality of our services)
To comply with our legal obligations
To improve the quality of our customer data.
…
Either the consent you have given in this regard. In that case, you always have the option to withdraw your consent for the future.
Either on another criterion provided for by law: for example, if the data collection is necessary for the performance of a contract to which you are a party or if this is necessary for compliance with a legal obligation to which we are subject. In certain cases, the processing of your data may also be necessary to safeguard your essential interests or in our legitimate interest.
Kempische Bouwmaterialen does not share your data with third parties without your permission.
Some of your data may be passed on to other (potential) customers in certain cases to serve as a reference. You have the right to object to this at any time.
In certain cases, however, your data may be shared with companies within our group. However, these will only use your data in accordance with the purposes set out above.
In certain cases, your data may be shared with third parties who provide services to Kempische Bouwmaterialen, being processors of Kempische Bouwmaterialen. This may include supporting partners for our IT and online services, etc. In each of these cases, we undertake to ensure the confidentiality of your data, in particular by concluding appropriate contracts with the companies concerned.
Furthermore, we are obliged to share your personal data when this is required by regulations or a court ruling, or in the context of a duty of cooperation imposed on us (e.g. a criminal investigation).
In some cases, data (which we do not identify) is also exchanged with third parties such as Google Analytics or Facebook (or other social media), whereby these third parties must be regarded as controllers who apply their own privacy policy, the management of which is beyond our control.
Our website uses cookies to collect information about the surfing habits of our visitors and to optimize their online experience.
Cookies ensure that the interaction between the visitor and the website is faster and better. Thanks to the use of cookies, a website can store preferences of a visitor during one visit or over multiple visits.
If a website does not use cookies, it will consider the visitor as a new visitor on each web page.
According to the GDPR, you (natural person) have the right to:
Consult and access your data and the essential information relating to the processing; To request that such data be corrected or, if necessary, deleted under the conditions set out in Article 17 of the GDPR, and in particular when such data are no longer necessary in relation to the purposes for which they were collected/processed or when the processing is based on your consent and you withdraw your consent;
To object to the processing of data concerning you in certain specific cases as set out in Article 21 of the GDPR, including processing for direct marketing purposes; in such a case, we will no longer process your data unless for legitimate and compelling reasons which override your interests, rights and freedoms or if the processing is related to the establishment, exercise or defence of legal claims;
To object to automated individual decision-making, including profiling, under the conditions set out in Article 22 of the GDPR;
To request that the processing be restricted, in certain cases as set out in Article 18 of the GDPR and in particular when you contest the accuracy of the data, for a period enabling us to verify the accuracy of such data; To receive a specific part of your personal data in a form that makes them portable, in particular to transfer them to another controller, under the conditions set out in Article 20 of the GDPR and, if technically possible, to obtain that the data are transferred directly from one controller to another.
You can exercise your rights by contacting us at dataprotection@plafomat.be
Kempische Bouwmaterialen will always ask for a copy of the front of your identity card (or any other proof of identity) for identification purposes.
The collected data is kept for as long as it is necessary to achieve the purposes as described above or for as long as a legal basis allows us to process this data.
It is possible that certain data will be stored or transferred outside the European Economic Area for the purposes as described above.
This transfer may be carried out through service providers established outside the European Economic Area such as those mentioned above or through a server located outside this territory. In this regard, we undertake to always maintain an appropriate and sufficient level of security.to ensure the protection of your data.
We take appropriate technical and organizational measures to protect your data against possible destruction, loss, modification, unauthorized provision of or unauthorized access to forwarded, stored or otherwise processed data.
Visitors to the website and customers are themselves responsible for the use of their computer, IP address, identification data, the confidentiality thereof, etc. .
Under no circumstances can Kempische Bouwmaterialen be held liable for any direct or indirect damage resulting from incorrect or unlawful use of the personal data by a third party, except if this is due to an incorrect action by Kempische Bouwmaterialen.
If our website contains links to other websites that are managed by other companies that are not affiliated with our company, we strongly recommend that you take note of the privacy statement of these other companies when you surf on those websites. We cannot be held liable for the data processing by those parties.
We can adjust this privacy statement at any time, for example in function of new regulations, or adjusted internal processes and purposes. In the event of fundamental changes, this will always be reported on the website.
